Return, Exchange & Refund Policy

• If the return is due to our error (wrong item, damaged, defective, or manufacturing defect), return shipping will be arranged by SHERIFF­® at no additional cost.
• For customer preference returns (where applicable), return shipping charges may be deducted from the refund amount or charged separately.

• Return requests must be placed within 7 days of receiving your order.
• Requests submitted after the return window may not be accepted.
• Items must be shipped back within the timeline provided after return approval.

What’s Eligible for Return or Exchange?

• You received the wrong product.
• You have received a ready-made product, not a custom stitched and tailored order.
• You received an incorrect size from what you ordered.
• The product has a manufacturing defect.
• The product was damaged during transit.
• You received an incomplete order.
• The delivered item is significantly different from what was displayed on the website.

To qualify for a return or exchange, the product must satisfy all of the following conditions:

• Item must be unused.
• Item must be unwashed.
• Item must be unworn.
• Item must be unaltered.
• Item must be free from stains, perfume, deodorant, makeup, or body odour.
• Item must not have been altered or customized.
• Same product must be returned for which the request is raised. No other product of our brand will be accepted for that particular raised request.
• All original tags, labels, stickers, and brand packaging must be intact.
• Accessories, Complimentary Items, belts, brooches, dupattas, buttons, hangers, garment bags, and any other items originally supplied must be returned if supplied with Eligible Categories for Return.
• The product must be returned in its original condition with proper folding and packaging.
• The item must pass our Quality Inspection after it is received at our warehouse.

Returns or exchanges will not be accepted in the following situations:

• Product has been used or worn.
• Product has been washed or dry cleaned.
• The product has perfume, deodorant, smoke, food, makeup, or other stains.
• Product has been damaged due to misuse or improper handling.
• Missing original tags, labels, packaging, or accessories.
• Customized, altered, embroidered, or tailor-made products.
• Products purchased during clearance sales, discounted items, or marked as Final Sale.
• Requests raised after the eligible return period.
• For a raised return request, if we receive any product that is not owned or sold by SHERIFF®, SHERIFF® reserves the right to reject the return and refund request.

If the size doesn't fit, you may request a size exchange subject to the following conditions:

• Availability of the requested size.
• Product must be in unused condition.
• Successful quality inspection.

If the requested size is unavailable, you may choose one of the following options:

• Store Credit.
• Another product in your requested size.
• Refund (if applicable under the purchase terms).

At SHERIFF®, we do our best to deliver quality products and ensure customer satisfaction. We recommend creating an unboxing video as soon as you receive your order. This helps us verify whether the product was received in good condition or if it was damaged during transit.

If you receive any of the following:

• A damaged item.
• A defective product.
• An incorrect item.
• A product with missing parts.

Our team will review your request and arrange a replacement or refund after completing the inspection.

Rohit Fashions Pvt. Ltd. (Brand – SHERIFF®) retains the sole discretion to determine whether a product qualifies as damaged or defective under this policy.

Note

• Reports submitted after 24 hours of delivery may take up to 30 days for resolution. Rohit Fashions Pvt. Ltd. (Brand – SHERIFF®) reserves the right to determine eligibility for a replacement or refund.

• Natural variations in fabric texture, weaving, embroidery, handcrafted work, thread finishing, colour tone, or slight measurement differences are not considered manufacturing defects.
• Product colours may appear slightly different due to screen settings, lighting conditions, or photography.
• SHERIFF® reserves the right to modify this policy at any time without prior notice.
• Repeated or excessive returns may be reviewed and restricted to prevent misuse of the return policy.

• Products purchased from SHERIFF® Stores cannot be returned through the website.
• However, items bought at SHERIFF® Stores can be exchanged at any SHERIFF® Store within 10 days of purchase.
• Products must be unused, unaltered, and in their original condition.

You may exchange your purchase for:

• Same product in a different size, or
• Another product of equal or higher MRP (price difference to be paid).
• No refund if the exchanged new product’s MRP is lower.

Cancellation Eligibility

• Orders can be cancelled before they are shipped. Once the product is shipped, it cannot be cancelled.
• Once an order has been dispatched, it cannot be cancelled. You may initiate a return after delivery if the product is eligible under this policy.
• If you wish to modify your purchase, you will need to cancel the existing order and place a new one.

Initiating a Cancellation

To initiate a cancellation, please email us at:

Brand Initiated Cancellation

• If the ordered product has failed the QC and is not in saleable condition, we will not be able to dispatch the product and the order will be marked as cancelled.
• The amount for the ordered product will be refunded back via source payment mode.
• Brand initiated cancellation will be communicated in 5-6 days from the order date.

Refund Timelines

In the case of a return, the refund will be initiated once the product has been successfully picked up and has passed the quality inspection.

• Refunds will be processed to the original payment method for prepaid orders.
• In case of cancellation when the order is not shipped, the refund is initiated within 2-3 days of cancellation.

Refund Payment Mode

• Refunds will be initiated back to the original mode of payment. It will not be possible to change the account details for processing the refund.
• Cash on Delivery (COD) refunds will be processed via bank transfer, UPI, or any other approved refund method.
• Refunds are generally processed within 5–7 business days after approval. The time taken for the amount to reflect may vary depending on your bank or payment provider.

Return request can be raised within 7 days once the product is delivered.

• 1 Submit a return request through your account or contact Customer Support.
• 2 Email us at support@SheriffFashions.com with your Order Number in the email subject line [For Example: Return : Order Number].
• 3 Upload clear photographs if the product is damaged, defective, or incorrect.
• 4 Once approved, pickup instructions will be shared over email/SMS. Pickup is usually completed within 2-3 days of the request.
• 5 The pickup executive will inspect the product condition. If it is not in a saleable state, pickup will be denied.
• 6 After the product reaches our warehouse, it will undergo a quality inspection.
• 7 Upon successful inspection, your Exchange or Refund will be processed.